Refund policy

Return & Refund Policy

Overview

At Renoura, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read this Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be in acceptable condition.

  • The product should be returned in its original packaging whenever possible.

  • Proof of purchase or your order confirmation may be required.

Renoura reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are generally not eligible for return:

  • Final sale items

  • Gift cards

  • Personalized or custom-made products

  • Products damaged due to misuse or improper handling

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible through our Contact Us page.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Refund Process

Once your return request has been reviewed and approved, your refund will be issued to the original payment method.

Please allow:

  • Approximately 1 business day for refund processing.

  • Additional time for your bank or payment provider to complete the transaction.

Refund timing may vary depending on your financial institution.

Shipping Costs

Original shipping fees are generally non-refundable unless:

  • You received the wrong item.

  • Your order arrived damaged.

  • The return is the result of our error.

Customers may be responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may only be canceled before they enter processing or shipping preparation.

Once an order has been processed or shipped, cancellation may no longer be possible.

Lost or Delayed Packages

While most orders arrive within the estimated delivery timeframe, delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control may occasionally occur.

If your package appears significantly delayed, please contact us through our Contact Us page and our support team will be happy to assist you.

Contact Us

If you have any questions regarding returns or refunds, please use the contact form available on our Contact Us page.